Course curriculum

  1. 1

    • Welcome to Trulioo and the Implementation Manager Onboarding Program

    • How to use this course

    • Trulioo Acronyms and Abbreviations

    • Trulioo Knowledge Repositories
  2. 2

    • Week One Overview

    • Introduction to Trulioo

    • How identity verification is shaping the future of fintech and digital finance with Zac Cohen

    • Driving Global Growth for the Organizations

    • Introduction to Trulioo Departments and Teams

    • Introduction to Service Delivery

    • Introduction to Trulioo Identity Platform and Workflow Studio

    • Introduction to Trulioo Services

    • Trulioo Person Verification

    • Person Verification: Person Match

    • Person Verification: Identity Document Verification

    • Trulioo Business Verification

    • Trulioo Watchlist Screening-Part One

    • Trulioo Watchlist Screening-Part Two

    • Fraud Intelligence

    • Optional Deep Dives

    • Trulioo Person Match Deep Dive Training

    • Trulioo Business Verification Deep Dive Training

    • Trulioo Datasources Matrix (Schedule A)

    • Access and Tools Setup

    • Introduction to Trulioo General Tools

    • Introduction to Trulioo Revenue Tools

    • Check Your Access
  3. 3

    • Trulioo Customer Due Diligence

    • Trulioo Client Portal Overview

    • API Basics

    • Introduction to Trulioo API

    • Trulioo Admin Portal (Legacy, TACOS)

    • Datasource Tiering

    • Trulioo User Management

    • User Password Reset

    • Datasource's Additional Credentialing

    • Configuration QA Process

    • Data Source Vendor Notice and Status Page

    • Troubleshooting and creating General Service Tickets

    • What is Incident Management

    • Incident Management

    • Creating GST and Best Practices

    • GST Escalation
  4. 4

    • Supporting Clients via Freshdesk

    • What is Freshdesk? (For new agents)

    • Basics of Ticketing

    • Basics of Ticketing [PDF]

    • Understanding the Ticket List Page

    • Understanding the Ticket List Page [PDF]

    • Time Saving Tricks for Agents

    • Time Saving Tricks for Agents [PDF]

    • Advanced Ticketing Part 1

    • Advanced Ticketing Part 1 [PDF]

    • Advanced Ticketing Part 2